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Awaab’s Law

See every Awaab’s Law deadline before it is missed

Every hazard case from report to repair, with each legal deadline worked out and the cases closest to breach at the top. Built on your repairs and housing systems, in Power BI, ready for Phase 2 on 30 November 2026.

Talk about Awaab’s Law tracking Try the report

Five deadlines per case, counted in working days

Each step starts its own clock when the one before it finishes. These are the timescales social landlords in England work to.

Emergency hazards Investigate and make the home safe
Within 24 hours
Significant hazards Investigate
10 working days
After the investigation Written summary to the tenant
3 working days
After the investigation Make the home safe
5 working days
After the investigation Begin, or take steps to begin, further work
5 working days, and on site within 12 weeks

From the GOV.UK guidance for social landlords. Your legal and compliance team decide how the rules apply to each case.

Why it is hard to keep track

The clock lives in five places

The report comes in through the contact centre, the inspection sits with a surveyor, the works order with a contractor and the letter with a housing officer. Nobody sees the whole case.

Working days are counted by hand

Each deadline depends on when the last step finished, in working days, and the next one starts from there. Spreadsheets get this wrong quietly.

Breaches are found afterwards

A missed deadline usually shows up in a complaint or a disrepair claim, not on a list the week before.

More hazards from 30 November

Phase 2 brings more hazard types under the same deadlines, so the volume of cases on the clock goes up.

What we track

One case, one clock, one list

Your teams keep working in the systems they use today. The report joins them up and does the counting.

Try the report

A working report on sample data for a landlord with 6,250 homes. Open the Awaab’s Law page to see open cases by deadline, or the other pages for the Tenant Satisfaction Measures.

Awaab’s Law page of the sample report, with open cases sorted by deadline Open the live report

Part of your Tenant Satisfaction Measures reporting

Hazard cases, repairs and complaints come from the same data as your TSMs, so both sit in one report and one set of figures.

TSM reporting

Questions about Awaab’s Law tracking

What is changing on 30 November 2026?
Phase 2 of Awaab’s Law extends the same investigation and repair deadlines beyond damp and mould to a wider range of serious hazards. A third phase is expected in 2027.
Where does the case data come from?
From the systems you already use: the repairs system, the housing management system, the contact centre or CRM where reports are logged, and the surveyors’ inspection records. We connect read-only and join them into one case.
Do you decide whether a hazard is significant or an emergency?
No. Your surveyors and housing teams make that call. We track the deadlines that follow from it and show where a case is at risk.
Can it alert people before a deadline is missed?
Yes. Alongside the report, Power Automate can email or message the case owner and their manager when a deadline is close, inside your own Microsoft 365.
Does it work with our Tenant Satisfaction Measures reporting?
Yes. Repairs, complaints and hazard cases come from the same data, so Awaab’s Law tracking sits in the same report as your TSMs.
How is it priced?
As a fixed-price project agreed before work starts, after a short look at the systems your cases live in.

Awaab’s Law and TSM reporting demo · sample data

Talk about Awaab’s Law tracking

Phase 2 of Awaab’s Law starts on 30 November.

Get in touch

Tell us where your hazard cases live today and we will show you what it takes to see every deadline in one place.