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Keep it all working

A monthly plan that keeps what we built, or what someone else built, running: monitoring, fixes, a monthly allowance of small changes and a regular look at what to improve next. It starts with a two-day Estate Health Check if we did not build the estate ourselves.

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What you get

  • —We watch your reports and automations and know when something stops
  • —Fixes to failures in covered solutions
  • —Small changes each month (two on Essential, five on Standard)
  • —A one-page monthly status report
  • —A roadmap session twice a year on Essential, quarterly on Standard
  • —Next-business-day response by email

Not included

  • Same-day or out-of-hours response
  • Changes over two hours, which are quoted separately
  • Rolling over unused changes

How it fits together

1 Process & Reporting Review Find the one process worth automating first 2 One-Problem Automation One named process, automated end to end 3 Reporting & Data Foundation A proper data model and reports people trust 4 Cover Keep what you have working, and improve it