Date published
March 11, 2022
Call Data Records (CDRs) are logs of telephony call details, including information such as the time, date, duration, source and destination numbers, and cost of each call. They also include call type, caller name, and final display name.
Field | Description |
historyid | Internal call number for tracking. |
callid | Unique identifier of the call. |
duration | Call duration time. |
time-start | Call start time. |
time-answered | Time when the call was answered. |
time-end | Call termination time. |
reason-terminated | Reason for call termination. |
from-no | Source caller number. |
to-no | Destination number. |
from-dn | Distinguished name of caller (3CX specific). |
to-dn | Distinguished name of destination (3CX specific). |
dial-no | Dialed number. |
reason-changed | Reason for changes in the call (e.g., transfer). |
final-number | Final connected number. |
final-dn | Distinguished name of the final entity (3CX specific). |
bill-code | Billing code used. |
bill-rate | Billing rate applied. |
bill-cost | Cost of the call. |
bill-name | Name of the billing rate. |
chain | All endpoints involved in the call. |
from-type | Source type. |
to-type | Destination type. |
final-type | Final destination type. |
from-dispname | Source display name. |
to-dispname | Destination display name. |
final-dispname | Final destination display name. |
missed-queue-calls | List of queue agents polled but did not answer. |