Case Study

3CX multi site reporting for Ideal Standard

DataCactus enabled Ideal Standard, a global bathroom solutions manufacturer, to consolidate communication data from multiple 3CX phone systems into a single, unified reporting platform. The streamlined solution eliminated manual processes, saved significant monthly effort, and enhanced real-time insights into customer service and sales performance across all geographical locations.

Background

Client: Ideal Standard, a global manufacturing company specialising in bathroom solutions
Industry: Manufacturing
Scale: Five geographical locations with separate 3CX phone systems
Challenge: Fragmented communication data preventing unified analysis and reporting

Challenge

Ideal Standard had deployed 3CX phone systems across five geographical locations to manage their global communications. However, the disjointed nature of these separate deployments created significant challenges:
• No unified view of communication data across all locations
• Inability to generate real-time, cross-location reporting
• Manual data collection processes consuming approximately 10 hours monthly
• Limited ability to analyse customer service and sales communication patterns
• Difficulty measuring performance across regions
The company needed a solution that would centralise their communication data without disrupting their existing high-availability 3CX infrastructure.

Solution

DataCactus proposed and implemented a comprehensive solution with two key components:

1.Data Integration: Deployment of the DataCactus 3CX Integration tool on each of Ideal Standard's high-availability 3CX servers to extract and consolidate data into a centralised data warehouse.

2.Bespoke Reporting: Development of customised reports providing unified insights across all locations from a single dashboard.

Implementation

The implementation followed a structured approach:

1.Initial Deployment: The 3CX Data Integrator tool was installed on each server, a process that took only minutes per server and a total of just a few days across all locations.

2.Requirements Gathering: Detailed sessions with stakeholders to understand critical reporting needs and KPIs.

3.Report Development: Creation of custom reports aligned with Ideal Standard's specific business requirements.

4.User Acceptance Testing: Rigorous testing with end-users to ensure reports delivered actionable insights.

5.Final Deployment: Rollout of the complete solution with user training.
The entire process from initial deployment to final rollout was completed within 4 weeks, minimising disruption to operations.

"The DataCactus 3CX Integration tool has transformed how we analyse our communication data. Having a unified view across all our locations has enabled us to standardise best practices and identify improvement opportunities we couldn't see before. The time savings alone made this investment worthwhile, but the operational insights have been even more valuable."

James McIntyre, IT Director at Ideal Standard